3. Attention to detail
An excellent Office Manager will make it look seamless like the office runs itself (which we will know does not). Office Managers have to go from organising large projects, working with suppliers, negotiating deals to making sure the coffee hasn’t run out, everyone has a functioning laptop, and the air con is working. All of these tasks, from the mighty to the small, affect staff when they go wrong. So, for Office Managers, they have to make sure everything is running smoothly, which boils down to attention to detail (all the details).
Office Managers look at their packed to-do list, and they have to decide which tasks to tackle first when all of the work is a priority with imminent deadlines. They also have their colleagues interrupting them with their urgent questions. Of course, they also want to please and be helpful because they are at the forefront of creating a great office culture; no wonder the role of the Office Manager can be quite overwhelming! Due to the nature of their job, Office Managers have to remain flexible while handling multiple priorities.
Leadership comes in all shapes and sizes and is never about the job title. Leadership is about taking responsibility for yourself and those around you. It is about owning your work. It is about making a difference in your organisation and adding value. Something Office Managers know a lot about!
Communication is a critical skill for Office Managers (and will become even more essential as AI increases). OMs need to cut through the noise; they need to get to the heart of the matter and communicate what is required in any given situation. They work with a whole range of different personality types, seniority, diversity and backgrounds and, as such, need to adapt their communication style to relay their messages effectively and efficiently.
7. Tech Savvy
Office Managers have to keep up to date with the latest office equipment, apps and technology that their colleagues regularly use. It isn’t the IT department that gets called when the video conferencing system isn’t working – it is the Office Manager!
8. Business Acumen
Understanding the business inside and out is vital for an Office Manager, and it helps them make decisions based on the organisation’s objectives. Understanding finance and how businesses operate is also necessary. If you would like to expand your business acumen, we have a video covering everything you need to know about developing your business acumen on a shoestring budget.