Refunds

Specific guidance for The Future Assistant European Summit 2020.

If you cancel up to 90 days before the event we offer a 100% refund on the price of your ticket.

If you cancel up to 30 days before the event we offer 50% refund on the price of your ticket.

There are no refunds available less than 30 days before the event. 

If you booked your ticket for London, and you do not want to join the Future Assistant European Online Summit, you can transfer your ticket to the 2021 Future Assistant European Summit. 

The refund policy for our other physical events:

If you cancel up to 90 days before the event we offer a 100% refund on the price of your ticket.

If you cancel up to 30 days before the event we offer 50% refund on the price of your ticket.

There are no refunds available less than 30 days before the event.

In the exceptionally unlikely situation where the event is cancelled a 100% refund will apply. You can transfer access to a friend or colleague for the event at any point until the morning of the event. Places cannot be shared.

Tickets for online events or live streaming are non-refundable. In the exceptionally unlikely situation where the event is cancelled a 100% refund will apply. For individual tickets, you can transfer access to a friend or colleague for the event at any point until three days before the live date. Places cannot be shared.

Conditions of sale for Live Streaming

Owing to the nature of live streaming an event, Gallus Events Ltd. cannot be held responsible for any access, IT, internet or wifi issues ticket holders may experience before, during or after the live broadcast.

The ticket holder has, to the best of their ability, ensured that they could access the live broadcast.

An individual ticket is for one event attendee. By purchasing an individual ticket, you agree not to share your access code or have others watching the live broadcast. The access code will allow an attendee to log on to the live event from two computers. An individual ticket also provides access to the recorded version of the event.

The Group ticket is a licence for an unlimited number of attendees attending one physical hub. The Group ticket has ten licences for individual use. By purchasing a Group ticket, you agree not to share your access codes other than as detailed above. An Enterprise ticket allows an unlimited number of licences across your whole organisation.

Gallus Events Ltd. will not be able to offer any technical support relating to any access, IT, internet or wifi issues during or after the live broadcast.