Developing the mindset of a dynamic Assistant

Developing the mindset of a dynamic Assistant

Don’t let another day go by without taking control of your career. Enrol in the Assistant Mindset Course today and reach new heights in the Assistant role.

Are you ready to unlock the secrets to becoming an exceptional assistant?

In the fast-paced world of executive support, we encounter a myriad of challenges. From handling difficult conversations with grace to managing up effectively, our success hinges on our ability to navigate these obstacles seamlessly. We must be the epitome of confidence, creativity, and dependability. People should feel comfortable confiding in us, and we must continually demonstrate initiative and innovation.

But here’s the thing: developing the mindset of a dynamic Assistant isn’t something that comes naturally to everyone. It requires a deliberate approach and a willingness to learn and grow. That’s where the Assistant Mindset Online Course comes in!

More than 400 Assistants and businesses worldwide have enrolled in The Assistant Mindset Online Course

What is the Assistant Mindset Online Course?

This comprehensive online course has been designed specifically for ambitious professionals like you who want to excel in their role as an assistant. Through a carefully curated curriculum, you’ll gain the knowledge, skills, and mindset necessary to tackle any challenge head-on.

  • Workbooks included with every module

  • Video-based lectures with world-leading tutors

  • Copy-and-paste swipe files, checklists, resources & templates

  • Questionnaires and surveys you can work through with your Executive

  • Certificate delivered on completion of the course

Are you ready to take your career as an Assistant to the next level?

Do you want to be one step ahead, confidently handling challenges and leading in your role? Welcome to the Assistant Mindset online course – your ultimate guide to developing the mindset of a dynamic Assistant.

The Assistant Mindset Online Course

Mastering the art of adaptability

Learn proven strategies that will help you adapt quickly to changing circumstances, shifting priorities, and demanding schedules. Learn how to stay calm and collected when faced with unexpected challenges, ensuring you always stay one step ahead.

Effective communication techniques

Gain invaluable insights into navigating difficult conversations with finesse. Learn how to communicate assertively, professionally, and diplomatically, even in high-pressure situations. Build strong relationships with colleagues, executives, and stakeholders.

The art of managing up

Develop the skills needed to support your Executives effectively. Learn how to anticipate their needs, provide proactive assistance, and become their trusted right-hand person. With this knowledge, you’ll become an indispensable asset to your Executive.

Building a network of influence

Discover the secrets to creating a robust professional network that can open doors and propel your career forward. Learn effective networking strategies, harness the power of mentorship, and cultivate relationships that will fuel your success.

Don’t let budget approval stop you from enrolling

If you want to take the course but are unsure how to ask your Executive or L&D department to cover the cost of the course, don’t worry, we have you covered. Download our course brochure and business case. The business case has helped 100s of Assistants ask their organisations to cover the course fees and enrol in the Assistant Mindset online course.

Words of praise from past students

They did it. So can you.

Practically Perfect PA is amazing. I’m learning such a variety of things and am coming in to work with a renewed mindset.
Samantha Brill, Executive Assistant
I love the articles and blogs that PPPA puts out. It has helped me grow in my role and gain a new perspective on several aspects of my career. I signed up for the Assistant Mindset online course but haven’t gotten past module four because I keep watching them repeatedly! That is fantastic advice, and I don’t want to miss a thing. It was just what I needed to hear! Thank you for all of the great advice you are sharing with Assistants worldwide!
Lisa Allen, Executive Assistant

We can always trust Practically Perfect PA to upgrade our skills in this changing environment!

Judy Bay, Personal Assistant

Practically Perfect PA provides a road map for Executive Assistant and PA roles that otherwise would not exist. These resources have helped me to feel empowered and more confident in this role.

Hannah Rawlings, Executive Assistant

What will you learn in Assistant Mindset Online Course?

Through each stage of the course, you will gain the essential tools and knowledge to elevate your career as an Assistant. Our comprehensive course features insightful case studies from renowned Assistants, expert trainers, and influential thought-leaders. Each module is thoughtfully crafted to provide you with practical advice and actionable strategies that you can readily apply in your role, ensuring your professional growth and success.

Acquire a toolkit of proven strategies and essential skills

Adapt seamlessly to changing circumstances, allowing you to navigate unexpected challenges within the Assistant role with ease.

  • Acquire the skills to effectively manage shifting priorities, ensuring that you can prioritise tasks and responsibilities.
  • Cultivate a calm demeanour in the face of demanding schedules, enabling you to maintain focus and composure while exceeding expectations.

Master the art of assertive, professional communication

Communicate diplomatically and decisively, even in high-pressure situations, to ensure your message is delivered, understood, and received positively.

  • Gain invaluable insights on effectively navigating challenging conversations with finesse, enabling you to address sensitive topics with confidence and tact.

  • Build strong and meaningful relationships with colleagues, executives, and stakeholders by harnessing the power of effective communication, fostering trust, collaboration, and understanding.

Foster a Growth Mindset

Gain access to a diverse array of tools and techniques that will expand your skill set, equipping you to excel in your role and tackle new challenges with confidence.

  • Adjust to evolving demands and consistently deliver exceptional results that exceed expectations.
  • Transform into an exceptional Assistant who makes a lasting impact on the organisation.

BONUS: On-going support inside The EA Campus Community

As an Assistant Mindset student, you also have access to our monthly private mentorship call with Nicky Christmas, which is only open to course students.

You also have access to The EA Campus Community, our private online community for Assistants. Ask questions, get feedback, and meet fellow Assistants. Usually priced at £175 | $210 | €205 | AUD230 per year, The EA Campus is free for one month for The Assistant Mindset online course students.

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The full Assistant Mindset Online Course Curriculum

By enrolling in the Assistant Mindset Course, you’ll gain access to a wealth of knowledge, practical exercises, and real-world examples that will empower you to thrive in your role. 


Creating the right mindset for success in the Assistant role (21:47)

The psychology of performance (223:28)

Traits of a high-flying Assistant (23:31)

WORKSHEET: What are your core competencies?

CHECKLIST: Are you using these core competencies to enhance your work?

TEMPLATE: Personal development plan

TEMPLATE: SMART objective examples


TEMPLATE: Email asking for feedback

BONUS: Rise up! How to excel as an Assistant (34.41)


Face your fears and build your confidence (6:55)

Never just an Assistant

Overcoming imposter syndrome (31:01)

What is standing in your way? (15:04)

CHECKLIST: Identify and address negative thoughts

TEMPLATE: Request for additional responsibilities

BONUS: The importance of self-promotion (23:11)


Relationship fundamentals - discretion and trustworthiness

Managing and exceeding expectations (31:22)

Working in the inner circle and making your Executive successful (34:12)

Influencing the inner circle

CASE STUDY: How to impress your Executive

CHECKLIST: Building credibility as an Assistant

TEMPLATE: Questions that will help build rapport

TEMPLATE: Request for meeting with your Executive's direct reports

TEMPLATE: Agenda for collaboration meeting with the inner circle

BONUS: Building rapport and making connections (43:22)

BONUS: Managing up and building a solid partnership with your Executive (22:20)


How to communicate effectively in the Assistant role (23:02)

Active listening (17:19)

Speaking with authority and building your reputation

Understanding communication styles (21:47)

CHECKLIST: Communication protocols with your Executive

EXERCISE: The communication agreement with your Executive

TEMPLATE: Communication preferences

BONUS: Executive presence (34:23)


Working towards resilience

How to master a difficult conversation (30:25)

Improving your decision-making (2:43)

TEMPLATE: Clarifying questions to set expectations

PROCESS: Managing conflicting priorities

BONUS: Taking initiative and being proactive (49:50)

BONUS: The opportunity in conflict (46:21)


Positioning yourself as a business asset

The road to strategic thinking (18:51)

Improving your strategic thinking (17:38)

Understanding strategy and adding value (19:28)

Problem-solving for Assistants

CHECKLIST: Making a decision

PROCESS: Building reliability by getting things done


Finding opportunities for growth (09:49)

How to make accountability a core part of the role

Setting goals that move your career forward

Self-discipline for Assistants

Level up and get unstuck (23:43)

Maximising your strengths and finding your niche (10:18)

TEMPLATE: Progression Plan

PROCESS: Working Under Pressure

BONUS: Finding purpose in your work


The resilience factor

Managing stress and building resilience (19:53)

Setting boundaries in the Assistant role (25:03)

PROCESS: Working under pressure

QUESTIONNAIRE: How adaptable are you?

What sets The Assistant Mindset online course apart?

As the role of an Assistant evolves, developing your mindset is crucial to future-proofing your career. The Assistant Mindset course equips you with the core competencies needed to become an invaluable asset within your organisation. Together, we will help you create the right mindset, empowering you to become an incredible and dynamic Assistant.


Proven Track Record

We have been training Assistants for ten years, with over 50,000 students from 80+ countries attending our training and enrolling on our courses. There’s a reason we’ve launched thousands of successful Assistant careers over the last decade.


An Action Plan

We provide a blueprint proven for success in the Assistant role. Our online courses give our students key learnings, solutions, and how to reach their goals and ambitions. We teach practical techniques that make a difference.


Learn From the Best

The Assistant Mindset Online Course contains lectures from world-leading authorities in the Assistant industry, high-performing Assistants and quality mentors and coaches.


Money Back Guaranteed

We are confident that our online course will advance your career. However, if you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.

About the Head Coach

I’m Nicky. I launched Practically Perfect PA in October 2011. It has since become the go-to resource for Personal Assistants, Executive Assistants, Office Managers and Administrative Professionals at all levels of business seeking support, information and guidance in their chosen profession.

Practically Perfect PA offers practical tips, honest advice and career development support specifically for Assistants.

Since 2015 we have organised events, virtual summits and online courses for over 50,000 assistants worldwide. So it is fair to say the Assistant role has changed significantly, and I am so proud that Practically Perfect PA has been part of the journey for over a decade.

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Have Questions? We have answers.

Get answers to make the best choice for you.

When does the course start and finish?

The course starts now and never ends! It is a self-paced online course – you decide when to start and finish.

What’s the time commitment?

The online course contains 8 modules with over 10 hours of video content. Therefore, we recommend that students study a module per week and complete the course over 8 weeks.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.

Can my organisation pay by invoice?

Yes, get in touch with us. We will send you an invoice for the course. We also offer discounts for teams of Assistants.

How long do I have access to the course?

When you sign up for the training, you’ll also gain lifetime access to all the downloadable resources and recorded video training. This way, you can revisit the course at your own pace and at your convenience.

Will the course work for me if I am outside the UK?

Absolutely! We have many Assistants from all over the world who have completed the course. The strategies you’ll learn in the course are universally applicable.