How to show empathy with even the most annoying person!

How to show empathy with even the most annoying person!

Assistants have buckets full of empathy; you wouldn’t be in the job if you didn’t. What I find is that empathy can often be taken advantage of by people who don’t respect what we do – be it, that colleague who wants your time or that Executive who doesn’t understand your role. Empathy can quickly […]

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Bridging the interpersonal gap between staff and a busy boss

Bridging the interpersonal gap between staff and a busy boss

A considerable part of an Executive’s job is to lead their staff, motivate and encourage them. However, this isn’t always the case. There are many Executive’s who are too busy, or under too much pressure in their roles to manage their staff effectively. There are also Executive’s who are very good at what they do […]

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Working well under pressure

Working well under pressure

It goes without saying that at some point in your career, you will have to work under pressure, meet tight deadlines and deal with stressful situations. Although organisations should care for their employee’s wellbeing and strive to create a calm environment, this is not always achievable. There will be times when, even for the most […]

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Moving past a perfectionist mindset to achieve increased productivity

Moving past a perfectionist mindset to achieve increased productivity

As assistants, managing details to ensure things run smoothly is a big part of what we do. We take pride in our detail-oriented nature as it relates to all that we produce, from professional email correspondence to travel arrangements to company-wide projects and initiatives. We are the doers and the boots-on-the-ground, working “in the weeds” […]

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How to work with a boss that wants everything done right now!

How to work with a boss who wants everything done right now!

I was recently reading through the comments on one of the fantastic online networks for EAs when I saw an Assistant had posted a question asking if it was okay to take time off following a knee operation, even though her boss had assumed she would be back in the office the next day! As […]

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