I often hear Assistants say, we have an internal network, but it isn’t beneficial. That sucks! It is such an achievement to get a network up and running, and it is such a shame if it isn’t working to benefit the group of Assistants working in the organisation. Well, that is about to change today. Here are ten tips and tricks to help you work collectively and share best practices in your EA network.
Effective Meeting Management is the first step to ensuring productive network meetings. You have to manage the meetings like a board or committee meeting. Make sure you have an agenda at each meeting, always have a chairperson (this could be consistent, or you could change it each month), write down actions and outcomes and stick to the subjects in the agenda and the timing of the meeting.
What are the common issues?
Every network should have some common ground. If you haven’t had a chance to write down your common problems formally, this is a task for the next meeting. Once you realise how consistent and similar your issues are, you can resolve the problems (and often, the problems are identical despite the fact you all work in different teams and departments).
Have a social aspect, but don’t make it all about socialising!
Ensure you organise regular drinks and get-togethers for all of the Assistants in the network. You all bond; the best way to do this is in an informal setting. Also, ensure you have constructive get-togethers with a training and educational element.
I spoke a few years ago at the BlackRock Assistant network. They had organised a presentation from a senior member of staff, an external trainer, and asked each Assistant to invite another Assistant from one of their client’s organisations. It was such a brilliant idea and showed the senior members of staff the power of the Assistant network. Of course, there were drinks and nibbles and a goodie bag too!
How can you be more efficient as a team of Assistants?
Again this should be part of every networking session. What can you do as a group of employees to drive the business forward and add to the bottom line? At the start of every year, set objectives for the network, and work on a joint project that your network owns. What can you be doing to integrate your network into the business? Bobbie Saxon, EA at Diageo, shares a great example of this. Her Assistant team trains other staff members on how to be more productive, use the IT systems correctly and work with them on their time management. What a great way to use their skills and move the business forward.
Ask your colleagues to attend the meetings.
This is a great way to improve the overall business acumen of the Assistants. Ask them to present what they are doing in their team or department so that all the Assistants understand what everyone else is doing and how they fit into the organisation’s structure.
Contact your suppliers.
Let your suppliers know that you have an internal Assistant network and again ask them to come along and talk about how the system or product works. In one of my internal networks, we asked the travel management company to come in, and we talked through the problems we had with their online booking tool and one of the IT team. We got them to make adjustments for us, solving some of our issues.
Pull together the standard procedures and create a process manual for your organisation’s Assistants.
This doesn’t have to be done during the meeting. You can set up a Slack channel, OneNote document, or Google Doc (whatever works best for your organisation). Ask everyone to add their best tips and tricks for handling procedures in your organisation and how they work best in the role.
Make sure everyone is involved.
You should ask each member of the network to update what is happening in their area, ask all new hires to come along as soon as they start their job, and assign tasks and responsibilities so that all the Assistants feel like they have a stake in the network.
This can be challenging if your network is currently where most people come to gripe about the job.
If you have this issue, an excellent way to tackle it is to have a discussion section during each meeting to vent. But make sure you time it well, so the venting doesn’t take up the whole session. Make sure you have an action point after each section to be done about the issue being discussed. It is incredible how many people stop moaning about something when asked to start resolving the problem!
You are stronger together
I’ve had the pleasure of talking with Assistants who have set up internal networks which have gone on to change policy and enhance the role of the Assistants across the entire organisation. It can be done. You are much stronger together. An internal network shows that you are taking your role seriously, and everyone else in the organisation should too. Make sure this message is frequently communicated in the network so that you share a common purpose.
Networking as an Assistant is crucial – we need those circles of support to be the best we can be in our roles. We are great at networking, as it is a role which allows us to come in contact with many different people. Therefore, getting connected and broadening our circle of influence can be advantageous for all parties involved.
In this chapter, we explored how Assistants can gain more networks and increase their influence and some terrific tips for setting up internal Assistant networks. Indeed now you have read about networking and its importance for Assistants, it’s time to take action and instantly prioritise improving your network! Why don’t you start by enrolling on the Assistant Mindset Online Course today? With this valuable knowledge, you will become unstoppable!