Q: Has the Future Assistant European Summit been cancelled?

A: Definitely not! It is taking place on the same dates, Wednesday 6th and Thursday 7th May 2020, and the whole event will be online.

Before moving the Summit online, we had over 50% of our attendees booked to watch online, so it’s just a hop skip and a jump to move the entire event online.

Q: Can I still buy a ticket for the event?

Yes, and we would love to see you online. Check out the digitally enhanced programme and the other features of our online Summit here.

Q: What are the overall terms and conditions for the Future Assistant European Summit in May 2020?

If you cancel up to 90 days before the event, we offer a 100% refund on the price of your ticket.

If you cancel up to 30 days before the event, we offer a 50% refund on the price of your ticket.

There are no refunds available less than 30 days before the event.

If you booked your ticket for London, and you do not want to join the Future Assistant European Online Summit, you can transfer your ticket to the 2021 Future Assistant European Summit.

Q: So, I can transfer my place to the Future Assistant European Summit in May 2021 without penalty?

Yes. If you had bought a ticket to attend the physical event in 2020 you can transfer that to 2021.

All you have to do is contact us to notify us of the change. The contact form is here.

Please note, you will not be able to watch or engage with the 2020 European Summit if you transfer to 2021.

Q: I booked a physical ticket for 2020 what happens now?

You do have an option to cancel your ticket or postpone to next year, but we hope that you stay with us and engage with our content and make connections virtually.

Your ticket has been transferred to a VIP ticket, and you have access to every live session, access to all the recorded sessions for a full twelve months, have enhanced networking options and much, much more.

Q: I booked a physical ticket for 2020 do I get a refund?

Yes. If you bought your day ticket at £299, you will receive a refund of £34, and if you purchased a two-day ticket at £499, you will receive a refund of £54.

Tickets purchased at any other price are not eligible for a refund.

The value of our event is in the content, and the connections and both are enhanced now that we have a 100% digital event.

Q: I booked an online ticket for 2020, what happens now?

You do not have to do anything. The online event is taking place, and you will receive the same content you previously purchased. However, you can upgrade to a VIP ticket. Get in touch for prices.

Q: How do I access the online event?

You will receive detailed instructions and guidance at the start of April 2020.