Latest core competencies blogs

10 habits of highly organised Assistants

10 habits of highly organised Assistants

The role of the Assistant these days is pretty diverse; one day you will be assisting one executive with personal tasks, the next you may be making business travel arrangements for a different person, managing a project, working on a big event or hiring a new Administrative team. Assistants are always pulled in so many […]

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Don't take it personally! Growing a 'thick skin' at work

Don't take it personally! Growing a 'thick skin' at work

At the recent Virtual Summit, I was talking to a group of Assistants about resilience and how we gain respect in the office. Both of the Assistants said that we had to try not to take things too personally and that having a ‘thick skin’ is an excellent competency to have as an Assistant. It […]

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The mindset of a VA business owner

The mindset of a VA business owner

When it comes to successfully running your Virtual Assistant (VA) business, being an awesome Virtual Assistant isn’t enough. A VA can be excellent at their job, have a positive mindset, the necessary skill set required to do the job well and a desire to be there for her clients. But that in itself doesn’t guarantee […]

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Resources to increase your business acumen

Resources to increase your business acumen

It goes without saying that for an Assistant to be successful in the role, they need to have strong business acumen. I’ve written about this skill a lot over the years, and I have presented on the topic at various events. It is a topic close to my heart because I genuinely think once Assistants […]

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5 free tools to help with your productivity

5 free tools to help with your productivity

Before we dive into our list of productivity tools, I want to spend a few minutes talking to you about the importance of keeping up with the latest technology. Firstly it makes us more productive – can you imagine still using a typewriter for your minutes, carbon copy paper for anything that needs to be […]

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Handling colleagues who think you are their Assistant (when you are not!)

Handling colleagues who think you are their Assistant (when you are not!)

We’ve all been there, picture the scene. You are sitting at your desk, working hard, you are focused and you have a deadline to meet when a colleague comes up to you, interrupts what you are doing to ask you to do something that isn’t your priority, it isn’t something you should be focusing on […]

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Working with the executive team

Working with the executive team

As assistants most of us will interact with our organisation’s Executive team on a daily if not hourly basis. Your manager may well be part of the Executive team. If that is the case you will have even more phone calls, meetings and general engagement with other Directors and top-level members of staff.

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Saying 'no' nicely

Saying 'no' nicely

A short and sweet blog post today. I was going to write about setting boundaries and saying ‘no’ nicely but then I found this article – and it is better than anything I could have written so I thought I would share it with you.

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Speaking with authority at work

Speaking with authority at work

Recently speaking in public and delivering training courses has made me so much more conscious of my voice. Last week I talked to a group of students studying journalism at a university in Barcelona. The group were a mix of British and Spanish students so I had to make sure I spoke clearly and that […]

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How to be an assertive Assistant

How to be an assertive Assistant

I think it is hard for Assistants to be assertive, especially when we want to be helpful, supportive and take a flexible approach with our work. Also, I’m not 100% sure what our managers even mean when they say they want us to be assertive, do they want us to be assertive with them and […]

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How should Assistants represent their boss at a meeting

How should Assistants represent their boss at a meeting

As I have moved up the career ladder and become much more of a business partner as well as an EA I have found myself frequently attending meetings on behalf of my manager and representing them at lots of different events and functions. I can remember the first meeting I went to instead of my […]

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Do you have the confidence to open the boardroom door?

I’m not quite sure why I’ve been so lucky, but in my last three roles, I have sat near the company boardroom, in the previous two offices, in fact, I’ve sat directly outside the boardroom. As I said, I don’t know why I was so lucky! I would see the comings and goings of all […]

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