How to show empathy with even the most annoying person!

How to show empathy with even the most annoying person!

Assistants have buckets full of empathy; you wouldn’t be in the job if you didn’t. What I find is that empathy can often be taken advantage of by people who don’t respect what we do – be it, that colleague who wants your time or that Executive who doesn’t understand your role. Empathy can quickly […]

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Bridging the interpersonal gap between staff and a busy boss

Bridging the interpersonal gap between staff and a busy boss

A considerable part of an Executive’s job is to lead their staff, motivate and encourage them. However, this isn’t always the case. There are many Executive’s who are too busy, or under too much pressure in their roles to manage their staff effectively. There are also Executive’s who are very good at what they do […]

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How to work with a boss that wants everything done right now!

How to work with a boss who wants everything done right now!

I was recently reading through the comments on one of the fantastic online networks for EAs when I saw an Assistant had posted a question asking if it was okay to take time off following a knee operation, even though her boss had assumed she would be back in the office the next day! As […]

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How to take initiative when working with a micro-manager

How to take initiative when working with a micromanager

Working for someone who is a micromanager is hard work. There is no denying it, and it is especially true for Assistants. We are there to save our Executive’s time and the organisation money. It is hard to do that part of our job if our Executive is involved in everything that we do. Micromanagers […]

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How EAs can navigate work place politics

How EAs can navigate work place politics

The term office politics comes with a lot of negative connotations. It is very much associated with game playing where the ability to win is equated with success and losing will keep you on the lowest step of the career ladder. In my experience, most Assistants will steer very clear of this type of behaviour. […]

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What does it mean to be a collaborative Assistant?

What does it mean to be a collaborative Assistant?

Every business and organisation needs its employees to work together, to move projects forward and reach common goals. Collaboration is an essential skill for everyone. However, for Assistants, collaboration is vital. We have to work with other members of staff on projects and reaching common goals. We also have to build a fantastic relationship with […]

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Handling colleagues who think you are their Assistant (when you are not!)

Handling colleagues who think you are their Assistant (when you are not!)

We’ve all been there, picture the scene. You are sitting at your desk, working hard, you are focused and you have a deadline to meet when a colleague comes up to you, interrupts what you are doing to ask you to do something that isn’t your priority, it isn’t something you should be focusing on […]

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How to manage conflict at work

How to manage conflict at work

At our recent Future Assistant Conference, we covered the topic of ‘managing difficult conversations’. Julie Leitz’s presentation is still one of our most popular online sessions because so many us shy away from having difficult conversations and managing conflict at work. It is inevitable that conflict will arise in the workplace; we all have different […]

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