Nobody readily puts up the hand to take minutes and those of us who do sometimes fear the job because of the expectation that is put on us to produce discussions accurately. Not everyone can be a good minute taker – it’s a definite skill and quite often an art, hence the name of my course, The Art of Minute Taking. There are definite skills required to be a good minute taker and I’ve listed some of them below:


Obviously! More than anybody else in the meeting a minute taker needs to be listening 100 percent of the time (no falling asleep here!). Check out my post here for tips on how to listen for the message.


Minute takers must have the confidence to be able to speak up in a meeting (where appropriate) and clarify points. This post will help you work with the chairman to make this task easier.


Ensure you turn up to the meeting having read the agenda, any background papers, the minutes of the previous meeting and with all the tools you need to take the minutes whether that be pen, highlighter, paper, recording device, laptop or iPad. Always take an extra pen.

Knowledge of the subject

It certainly makes the job easier if you have some knowledge of the topic. Learn as much as you can about the topic. This information can come from the meeting background papers, talking to people, Googling and keeping up-to-date by reading articles from within your organisation.

Good command of the written language

Without a doubt not only is it a skill to take minutes at the meeting, but the real work comes in being able to wordsmith a draft set of notes into an exceptionally good piece of writing. This means  being able to produce a document that is spelt correctly and uses correct grammar and punctuation.

A sound critical thinker 

This is the ability to be able to sift through the information and work out what it is that really needs to be written down.

Strive to develop these skills so you can be the best minute taker you can. These skills are transferable into other parts of an administrator’s role.

This guest post was written by Robyn Bennett, Director, Team Link Training Ltd, New Zealand. Robyn will be speaking at the Virtual Summit for PAs in October. 

Skills required to be a good minute taker


Over the past 14 years, Robyn has led in excess of 500 plus minute taking courses for over 1,000 participants. Her clients have included New Zealand Defence Force, Ministry for Primary Industries, Dairy NZ, Zespri, polytechs, universities, district health boards and councils.

Robyn has developed systems and processes around the best way to write minutes and is passionate about sharing these with others who strive to be excellent minute takers. She is the author of “Minute Taking Madness”.

Robyn runs the popular The Art of Minute Taking course at Victoria University, Wellington, New Zealand, where it was the top Professional and Executive Development course for 2015 and 2016.

She is a member of the Association of Administrative Professionals NZ Inc and is a past National President.