In my mind, diplomacy is ‘the art of dealing with people sensitively and tactfully.’ It is the ability to communicate with people using an approach that considers their feelings and potential reaction. It is a skill that allows assistants to find common ground with every person at every business level. For these reasons, it is sooooo helpful if assistants can be diplomatic, which is why it is one of our 10 qualities of a truly great Assistant.
Assistants need to have resilience. We are constantly faced with changing and challenging situations. We have to rely on our self-confidence to bounce back from worst-case scenarios, and more often than not, we will be asked to help when colleagues want to limit damages (or should I say we are asked to clear up the whole sorry mess!)
Showing initiative and being proactive is vital for a great Assistant. It would help if you always were alert for opportunities to make processes and procedures better, have the confidence to make decisions and adopt new ways of working to support your Executive and the organisation’s objectives.
Having low self-esteem or confidence issues can be a real challenge in life, particularly in the office and particularly for assistants. We have a difficult job, and if we cannot stand up for ourselves, this makes the role a lot harder. It can lead to feeling unchallenged, unappreciated and, more importantly, managed ineffectively by your Executive. Although not all of us are blessed with unwavering self-confidence, there are areas within the role that every assistant should feel comfortable with and have confidence in their own abilities.
8. Attention to detail
It goes without saying that the documents produced by great Assistants are grammatically correct and look professional. However, attention to detail goes beyond proofreading. This quality is in everything an Assistant does. It is making sure that everything you touch is high quality, everything that you put your name and reputation to is professional. It reflects your values and that of your Executive’s and your Organisation.
We look at our packed to-do list, and we have to decide which tasks to tackle first when all of the work is a priority with imminent deadlines. We also have our colleagues interrupting us with their own urgent questions and multiple bosses wanting attention. Of course, we also want to please and be helpful; no wonder an assistant’s role can be quite overwhelming! Due to the nature of our job, we have to remain flexible while handling multiple priorities.
10. A good sense of humour
A sense of humour is probably the greatest asset of a great Assistant. There is a lot of pressure in the role as we operate at the highest level of business. The ability to smile through the stress and the toughest times, crack a joke when colleagues feel sad, and shift the focus when tension arises is priceless. Here are some of the benefits of humour at work.