The Future Assistant Conference: What went down?

I have just arrived back in Barcelona after a pretty roller coaster week in the UK, which included running the two day Future Assistant Conference in Camden and an overnight stay at the Royal London Hospital with my one year old. He is fine, me not so much! Life can throw a lot at you sometimes, but as one of our speakers said at the conference you have to ‘proceed until apprehended’, which is my new life motto by the way! So what can I tell you guys about the Future Assistant Conference: What went down? Here are just some of the highlights…

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Come meet your tribe

One of the main reasons to attend any conference is to network. But not every conference offers the same networking opportunities. So rather than just say “unique networking opportunities” I thought I would detail the networking that will be available at the Future Assistant Conference which is taking place next week, Thursday 8th and Friday 9th February 2018. Come meet your tribe!

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Do you want to know the future of your role?

We are almost there with the full programme for the Future Assistant Conference, and I will release all the details next week, but in the meantime, I thought I would introduce you to our next group of incredible speakers including the world’s leading futurist and Editor at Large of Wired Magazine. Ben Hammersley is the kind of speaker that Chief Executive’s want to listen to because he really does understand how technology and specifically artificial intelligence will shape the future of business. If you want to know the future of your role, this is the conference for you! 

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How To Prioritise Tasks

When your To Do list doesn’t stop growing, how do you plan what to do first? Knowing which tasks are urgent and which are important will help you prioritise what to work on first.

Understand What’s Important

Important tasks are:

  • Things that contribute directly to achieving your personal objectives
  • Things that contribute to the success of your department or team
  • Often projects.

Highly important tasks are things like building relationships within your organisation, or with suppliers, planning and strategising and identifying new opportunities. Important work can also involve issues with a tight deadline such as dealing with a crisis or an upcoming deadline that can’t be moved.

Sometimes you’ll have to take a judgement call on what’s important. It might be important to get those meeting minutes finished, or it may be OK to let them slide for a bit while you work on something else.

Tasks that aren’t important are things like dealing with trivia at work. You can probably identify a whole load of emails and calls you’ve had into the office this week that don’t count as important and yet took up a lot of your time!

Understand What’s Urgent

Urgent tasks are:

  • Things that have to be completed soon to avoid a negative impact
  • Things that are often quick to complete.

Urgent work has to be completed in a short time period. You generally have to judge what’s urgent based on your knowledge of the situation. Some interruptions will be urgent, for example being called to join a meeting at short notice. Some correspondence will be urgent, as will be dealing with today’s crisis.

Returning phone calls and dealing with emails are not, in the main, urgent tasks, but it does depend on the message!

Plan Your Focus

This chart shows how you can plot your work on the twin scales of urgency and importance.

Think of the tasks you do, and where they fall on the continuum. This is how your To Do list will break down:

  • Important and urgent: Tasks to do soon to avoid a potential crisis. Your top priorities.
  • Important but not urgent: Tasks that are objectives of the ‘day job’.
  • Urgent but not important: Tasks that, if they are not done now, will cause disruption or a negative impact. Tasks for other people who need answers now.
  • Not important and not urgent: Tasks that are not essential to your objectives. Do you need to do these at all?

In summary, the high urgency, high importance tasks are the ones that should be priority, especially when time is tight. Ideally, the fewer urgent tasks you have the better, as that gives you time to focus on the important actions. These are normally the ones that help you meet strategic and operational goals and move forward.

Making the Tough Decisions

But what if everything is important? And everything is urgent?

Well, there’s a secret that helps you know what to do in that case.

The secret is: Not everything you are asked to do truly is important and urgent.

Call out your manager when the urgent list is getting too big.

“I’m already working on the report for the Remuneration Committee, which will take me until Tuesday. I can work on this new task after that. Or would you prefer that this got done first and the Committee report was finished on Thursday?”

“Can’t you do them both?”

“Yes, if Claire organises the long service lunch instead of me.”

There might be rolling of eyes. There might be sighs. But most normal, rational people will be fine when you help them prioritise the work like this.

The most common explanation for giving you more than it feels like you can handle is that they’ve forgotten what you already have to do. If you remind them of what’s on your To Do list at the moment, they’ll be reasonable in their expectations of what you can achieve.

Once you’ve been in your role for a while you’ll get a feel for what is truly urgent and what is just someone blustering. Push back, ask for more time, provide evidence as to why that time is needed and get a steer about what is critical from the people who can help. This is essential to give yourself the space you need to do a good job because multi-tasking is not the answer to a long To Do list.

Remember: Lack of planning on your part does not constitute a crisis on my part! What’s urgent for someone else might not be urgent for you. Work with your colleagues to prepare for upcoming deadlines and stay on top of all your work.

This guest post was written by Elizabeth Harrin, project management author and blogger from Elizabeth will be speaking at the Future Assistant event in February 2018. 

Elizabeth is the author of 4 project management books and the award-winning blog, A Girl’s Guide to Project Management. She’s also a practicing project manager in the healthcare industry.

Elizabeth’s goal is to help people to manage their projects with more confidence and less stress through practical tools and techniques that work in the real world. She is a Fellow of the Association of Project Management.

Grab an Action Log template (Excel) in Elizabeth’s free project management resource library, and use it to track your tasks.

A little of what to expect at the Future Assistant Conference

Today I wanted to give you a little of what to expect at the Future Assistant Conference in February next year by sharing one of the panel sessions from the Practically Perfect PA Virtual Summit. The topic was ‘managing your Executive’s schedule like a total megastar’ and the panel was made up of four brilliant assistants offering fantastic advice on managing complex diaries. We have two panel sessions taking place over the course of the two day event, here are a few more details.

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The Future Assistant is online

The Future Assistant is online

I’m very excited to announce that following the success of the Practically Perfect PA Virtual Summit I have decided to live stream the Future Assistant Conference which is taking place in London on the 8th and 9th February 2018. So, now you can come to the event, interact with the other attendees and speakers. Or, if you are not able to get out of your office or you live far from London you can also watch the conference online. And, the best part, like the Virtual Summit, you will have a full month after the 8th and 9th to re-watch the content. Pretty awesome huh!?

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A sneaky peek at the Future Assistant programme

As you guys can imagine with two weeks to go to the Virtual Summit I am literally up to my head in videos, online event technology, marketing and social media. I’m not going to lie, it is pretty intense BUT, it is going to be so awesome! Today, I thought I would take a breather and send you a little update on where I am with the Future Assistant programme. It is still a work in progress, but I have been talking to some amazing speakers and I’m really pleased to share with you a quick update on who we have coming along to present and give you a sneaky peek at the Future Assistant programme.

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Assistants as information managers

Assistants as information managers

Back in 2013 HAAGA-HELIA University of Applied Sciences in Helsinki, Finland released the Management Assistant 2020 report, which detailed how the role of an Assistant will change by 2020. It is a fascinating document and many of the suggestions are coming into fruition four years on. One of the predictions centred around the idea that Assistants would become information managers in their organisations. I think this is absolutely happening within the role today and will become ever more important as the years go by and more and more organisations move to the dream of a paperless office and cloud based technology. In fact, I am going to dedicate a whole session at next year’s Future Assistant conference to this very topic.

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How can you be more accountable at work?

How can you be more accountable at work?

This week I have been working on the programme for the Future Assistant conference taking place next February. The conference will look at how the industry is changing, how the role is evolving and what skills are required to keep up with these new demands. A huge challenge we face as assistants is moving from a position of support staff, where we take on any task assigned to us, to a more proactive position where we source our own work, take on projects that we think will make a difference and make decisions based on the best interests of the business and our Executives. This is a big leap for many assistants, but one we must take in order to move the industry forward. Over the course of the year I thought I would write a few blog posts that break this challenge down. Firstly, how can you be more accountable at work?

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