Do you find more and more is demanded of executives and senior managers’ time? There is one key individual who is critical to their success, both on a professional and personal level, and that person is the Personal Assistant. However, with more being expected of your manager’s time, this in turn increases the expectation of what is anticipated of your job role and assigned tasks. So what can you do to ensure you have success in your career? Here are some of Hemsley Fraser’s top success skills tips!

Tip 1: Working Relationships

The relationship you have with your manager or managers is one of the most important factors in your career success. You need to be proactive in thoroughly understanding the people you support and have a clearly defined relationship in terms of expectations and what tasks are included in your job role. You can then use your initiative to appreciate what your manager’s typical week involves to enable you to deal with emails and phone calls and plan engagements into their calendar, without having to always consult your boss.

One of the crucial elements in ensuring a successful relationship is communication. However, a key learning point to understand is that although communication should be continuous, try to avoid constant questions and instead arrange a specific time to effectively discuss a wide range of points face-to-face.

Unfortunately sometimes you may have to work with someone who causes issues and difficulty, however, interacting effectively with them will strengthen your character and ability. It is important to learn how to identify and deal with the causes of difficult behaviour so you can adopt the most effective approach for the situation.

Tip 2: Personal Effectiveness and Assertiveness

Working on your personal effectiveness will create huge benefits for you both in your working life and in how you manage your personal life. Your personal effectiveness includes how you communicate, how you manage your time, how assertive and confident you are and your power to negotiate and persuade. All of these factors combined will define how effectively you work in the office. These invaluable interpersonal skills will benefit you throughout your whole career, no matter if you change roles or change seniority.

One top tip is to not be afraid to say “no”. If someone tries to pile additional work onto your plate and you do not have the time to meet these deadlines, then be assertive and explain your time restrictions. The best approach is to look for compromises and offer alternatives around what you can do; try and find the ‘win’ for you and ‘win’ for them.

Time management is one of the key components in achieving personal effectiveness. This involves setting realistic deadlines to complete your work in, managing not just your time, but your manager’s and ensuring you utilise the most effective organisation and planning techniques to provide you with the most control.

Tip 3: Importance of Image

“93% of a first impression is based on how we look and sound and only 7% on what we say,”Albert Mehrabian. Image covers everything from your appearance to your tone of voice, attitude, behaviour, body language and confidence. Observe others and think about why you respect them in terms of how they present themselves. Keep your tone of voice positive to encourage people to listen to you, exude positivity in your attitude and others will follow, hold your head high with confidence and make eye contact and smile to gain people’s respect straightaway.

Tip 4: Career and Personal Development

Don’t just settle for what you are comfortable with; believe in yourself to achieve more and make your working life interesting and challenging. Focus on being proactive, think of creative solutions and accept new responsibilities to widen your role and skillset. Remember, taking on additional assignments and displaying your use of initiative and innovation will help influence your earning potential. Implement an action plan to monitor your development and to use as evidence to show your manager your progress.

If you would like more top success skills tips like this to develop your confidence and ability to work proactively, Hemsley Fraser’s Success Skills for PAs and Administrators course is for you!

Attend a highly interactive and inspirational training course which will enhance your professional development and performance by building on your communication, assertiveness and time management skills.

This course also forms part of our highly flexible PA and Secretary Professional Development Programme.  To find out more and book, visit our website or call and speak to one of our friendly Learning Advisors on 0845 071 2801. 

How to succeed as an assistant

This post is sponsored by Hemsley Fraser. Follow the link for more information about Practically Perfect PA’s sponsored posts.

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2 comments

  • Karen May 13, 2014   Reply →

    Good article Nicky, thank you.

  • Justine Curtis June 6, 2014   Reply →

    Great article Nicky, I particularly like Tip 2: Personal Effectiveness and Assertiveness. Thanks for sharing.

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